Patient Information

Russell Island

Macleay Island
Opening Hours

Bay Island Medical Services surgeries opening hours are as below:

​Macleay Island Medical Practice
Mon to Fri: 8:30am to 4.30pm

Russell Island Medical Practice
Mon to Fri: 7:30am to 5:30pm
Saturday: Only by appointment

Billing policy

We are a bulk billing practice.
Please note : We do not bulk bill in certain situations.
eg :

  1. Health assessment for renewal of  commercial driving licence.
  2. Those who doesn’t have valid medicare card
  3. Work related injuries
  4. Pre employment health assessment

Please discuss about the cost for consultation from our staff before the appointment.


If you can no longer attend the appointment please cancel or reschedule through your confirmation email or Health Engine app of ring us at your earliest convenience. Please note a fee may apply if you repeatedly cancel or don’t turn up for appointments .

New Patients

If you are a new patient, Please arrive 10 minutes before your appointment time to compete new patient form .Please bring your medicare card and any concession or health care cards .

Abusive behavior

We make sure that our patients recieve  due  respect and care irrespective of their age, origin, colour , race, sexual orientation or religious believes. We expect the same from our customers. We are a zero tolerance practice. Any kind of abuse , bulling or intimidation  will not be tolerated and dealt with relevant authorities. 


Med­ical Certificates and Referrals

All cer­tifi­cates (Sick­ness or Work­ers Com­pen­sa­tion) require an appoint­ment with your doc­tor. These are legal doc­u­ments and can­not be back­dat­ed. Requests for a cer­tifi­cate will not be accepted over the telephone. A referral from your GP is required before book­ing an appoint­ment with a med­ical spe­cial­ist.  Your GP will assess your con­di­tion pri­or to rec­om­mend­ing spe­cial­ist care.  Refer­rals are valid for one year therefore you are required to book an appoint­ment with your GP if the pre­vi­ous refer­ral is more than 12 months old.  Your GP con­tin­ues to work with the
spe­cial­ist to pro­vide you with qual­i­ty ongo­ing care.

Patient Feedback

Our goal is to provide you with a quality, caring service. Therefore, should you have any concerns or suggestions, please phone or write to our Practice Manager, Thamara, at
Please see link below for our Feedback Procedures.


Home visits doctors

Bay Island Med­ical Services offers home visits doctors to very ill patients or those with a disabil­i­ty.  This ser­vice is only avail­able to patients of this prac­tice whose condition pre­vents them from attend­ing the surgery. Appoint­ments can be arranged direct­ly with your doctor.

Telephone Calls

In order to provide patients the best consultation possible we avoid inter­rupt­ing doctors with telephone calls. Our recep­tion staff are hap­py to take a mes­sage and the doc­tor or nurse will return your call as soon as they are available.

Reminder/ Recall System

Our Prac­tice is com­mit­ted to pre­ven­tive care. Your doc­tor will seek your per­mis­sion to be includ­ed in our reminder sys­tem. We may issue you a reminder notice from time to time offer­ing you pre­ven­tive health ser­vices appro­pri­ate to your care. You may decline this ser­vice if you wish by inform­ing your doc­tor, nurse or recep­tionist.

Appointment System and Waiting Times

Bay Island Medical Services runs by an appointment system, however, we do keep appointments available for emergencies. Appointments can be made by phoning the surgeries or online with the Health Engine app. A standard appointment is 15 minutes however if you require a longer appointment please advise our reception staff at the time of booking. Nobody likes to be kept waiting; however, due to emergencies and unforeseen circumstances, you may experience a waiting period. We sincerely regret any inconvenience caused to our patients when we are behind with our appointments. Please feel free to phone our surgery to check if your doctor is experiencing any unforeseen delays.

Management of your Personal Information

Your medical information is a confidential document.  This practice often forwards certain medical information to other medical organisations i.e. Immunisation Register.  This is normal practice and is only for the benefit of patient health.  All information at our practice is handled according to the present Privacy Act (Australian Privacy Principles – APP).  Should you require further details, please speak to the practice manager or refer to our privacy policy.

Repeat Prescriptions

In order to monitor your health and fulfill our ethical and legal responsibilities, is it a REQUIREMENT that you attend the surgery for repeat prescriptions. The qual­i­ty and safe­ty of patient care is impor­tant to us and we rec­om­mend patients make an appoint­ment for pre­scrip­tions.  Our  doctors and nurses will use this opportunity to discuss preventive medicine, screening and counselling etc.  Repeat pre­scrip­tions with­out doc­tor/patient con­tact may be pro­vid­ed at the doctor’s dis­cre­tion. This ser­vice is only avail­able for patients of Bay Island Medical Service and where the orig­i­nal script was pro­vid­ed by one of our doc­tors. The patient must have been seen by one of our doc­tors with­in the last 3 – 6 months. We require 24 hours notice for all prescription requests.

Receiving Results

Most blood test results and imaging reports are avail­able 72 hours after they are performed. Some results require more time and gen­er­al­ly your doc­tor will advise you if a longer wait applies for your results. We rec­om­mend that all patients make a fol­low up appoint­ment to dis­cuss their results.  Urgent or abnor­mal test results will be brought to your atten­tion by a doc­tor or one of our staff.  Our receptionist is not able to give out results unless it has been directed by your doctor.  It is important you attend your follow up visit with your doctor to ensure you understand your results and any subsequent treatment required.

Contact Us

If you would like further information, give your feedback or if you would like to work with us, please send a message and we will be in touch with you soon.

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Bulk billing doctors bayislands

We offer person centredness, comperehensive, contiunity of care to our whole family of patients with professional, clinical and ethical standards.

For Inquiries

Macleay Island

Bulk billing doctors bay islands    

Russell Island

Bulk billing doctors bay islands