Patient Information

Bay Island Med­ical Services offers home visits doctors to very ill patients or those with a disabil­i­ty.  This ser­vice is only avail­able to patients of this prac­tice whose condition pre­vents them from attend­ing the surgery. Appoint­ments can be arranged direct­ly with your doctor.

In order to provide patients the best consultation possible we avoid inter­rupt­ing doctors with telephone calls. Our recep­tion staff are hap­py to take a mes­sage and the doc­tor or nurse will return your call as soon as they are available.

Our Prac­tice is com­mit­ted to pre­ven­tive care. Your doc­tor will seek your per­mis­sion to be includ­ed in our reminder sys­tem. We may issue you a reminder notice from time to time offer­ing you pre­ven­tive health ser­vices appro­pri­ate to your care. You may decline this ser­vice if you wish by inform­ing your doc­tor, nurse or recep­tionist.

Bay Island Medical Services runs by an appointment system, however, we do keep appointments available for emergencies. Appointments can be made by phoning the surgeries or online with the Health Engine app. A standard appointment is 15 minutes however if you require a longer appointment please advise our reception staff at the time of booking. Nobody likes to be kept waiting; however, due to emergencies and unforeseen circumstances, you may experience a waiting period. We sincerely regret any inconvenience caused to our patients when we are behind with our appointments. Please feel free to phone our surgery to check if your doctor is experiencing any unforeseen delays.

Your medical information is a confidential document.  This practice often forwards certain medical information to other medical organisations i.e. Immunisation Register.  This is normal practice and is only for the benefit of patient health.  All information at our practice is handled according to the present Privacy Act (Australian Privacy Principles – APP).  Should you require further details, please speak to the practice manager or refer to our privacy policy.

In order to monitor your health and fulfill our ethical and legal responsibilities, is it a REQUIREMENT that you attend the surgery for repeat prescriptions. The qual­i­ty and safe­ty of patient care is impor­tant to us and we rec­om­mend patients make an appoint­ment for pre­scrip­tions.  Our  doctors and nurses will use this opportunity to discuss preventive medicine, screening and counselling etc.  Repeat pre­scrip­tions with­out doc­tor/patient con­tact may be pro­vid­ed at the doctor’s dis­cre­tion. This ser­vice is only avail­able for patients of Bay Island Medical Service and where the orig­i­nal script was pro­vid­ed by one of our doc­tors. The patient must have been seen by one of our doc­tors with­in the last 3 – 6 months. We require 24 hours notice for all prescription requests.

Most blood test results and imaging reports are avail­able 72 hours after they are performed. Some results require more time and gen­er­al­ly your doc­tor will advise you if a longer wait applies for your results. We rec­om­mend that all patients make a fol­low up appoint­ment to dis­cuss their results.  Urgent or abnor­mal test results will be brought to your atten­tion by a doc­tor or one of our staff.  Our receptionist is not able to give out results unless it has been directed by your doctor.  It is important you attend your follow up visit with your doctor to ensure you understand your results and any subsequent treatment required.